Valerie Jeffrey

Excellent service provided. Claim carried out quickly and efficiently. Prompt payment received. Extremely happy with service provided.

The process for making a claim was straightforward and once the repair had been approved and carried out payment was made to us in a timely manner.

Can’t fault the way my claim was processed it went so smooth. From the start the staff on the phone were amazing then the car got fixed under warranty and it was as simple as that. Would definitely go with this company again when I need to get a warranty setup.

A painless process! The repair was a lengthy business for technical reasons, but the warranty was kept on file until the matter was resolved and then settled quickly and efficiently. No complaints whatsoever!

Easy to contact and as helpful as any warranty provider will be.

After being contacted with regards to extending my warranty cover , I found MB&G very easy to deal with. Thank you to Lee .

Never claimed off any insurance in my life this was my first claim pleasantly surprised with your communication and speed at processing my claim very happy customer highly recommend

Excellent fast service Sent through my claim for a nail in my tyre which was approved straight away and the money was in my account a day or two later. Excellent service.

It was very good thay was right on the ball to pay for the repairs

Can’t fault the service, everything handled between repair centre and MB&G didn’t have to do anything

Very pleased, quick decision made and repair carried out by professionals, also we renewed our policy for another year because of the great service.

Bought a Swift 669 motorhome , had no brakes ! Broker assured me the MB&G, Would cover the repair , And it was true ! They did , and I was pleased with the cover provided .I personally will renew my cover , on expiry, it makes economic sense . Under the present working conditions , was a pretty quick and efficient service , and I was pleased with the work and having working brake booster ! 10 out of 10

These people are really helpful and actually pay up. I needed a new clutch for my motorhome on a bank holiday in Belgium. MB&G helped sort it out and got me a hire car while the work was being done. A couple of years later I needed some damp sorting out and again they were excellent. I don’t usually bother with insurance but if I had another motorhome I’d definitely take out the same policy again.

Had a problem with our motorhome and had to make a claim No problem sorted straight away no quibbles Excellent service

Over the years I have had Motorhomes which have had problems, all taken care of by MG&B with no problems. One with fridge / freezer failure and was replaced with new. Next I had gear selector problem in France and van was taken to a garage and repaired. I think they handled everything with professionalism and couldn’t fault them. The peace of mind is well worth the cost.

Resolved my problem through the dealer I purchased the Motorhome from. Very straightforward, great service all round.

I have been using MB&G insurance for a number years and could not fault them in any way. With my motorhome i had a number of claims that was dealt with no hassle or stress to me. I have found them to be very professional and will continue to use their services.

Incredible Service thank you My motorhome developed a fault with the boiler and fresh water sensor. Having phoned MB&G Insurance they said that it appeared to be covered and to book it in with a motorhome service centre. Having taken the vehicle in, it was diagnosed and the faults reported to MB&G who contacted me the same afternoon to say that the claim had been accepted in full and that they would settle the invoice direct with the repairer. That is what I call incredible service!

I renewed my Policy recently after having been very impressed with the service i had received when making previous claims. Unfortunately i have had to make a new claim for damp on my motorhome. From start to finish, i have been treated with nothing but excellent customer service including prompt replies to emails, constant updates and prompt payment. I would not hesitate to recommend MB&G Insurance to others.

I have a motorhome and took the Gold Motorhome policy out after my manufacture warranty expired after two years. So since then I have paid three years of premiums. Well insurance claims are a bit like a London bus, you wait ages and in my case three come along at once. Yes my MH has been laid up for six months due to the Winter and Covid lock down. Then go to use it in March 2021 when allowed and its one thing after another that goes wrong. Claims put into the company all agreed within a couple of hours.

MB&G Insurance I would fully recommend, I have extended my Motorhome Warranty for a 3rd year and have been happy with their Interest / into any of my claim / s, and been organised,quick repair, at ANY, garage for repair, & working along my Contractual agreement with MB&G. Fully recommend. My continued plan with them will be extended for the foreseeable future to Cover my Motorhome repairs and cost…

Claim dealt with without question. Heating Element in Motorhome Boiler, very pleased with the first class service, would recommend

I’ve made two claims for repairs to my motorhome in the last eight months. Both times the claims were honoured without fuss or drama.

Straight forward on line claim system. Prompt informative and curtious customer service in dealing with our claim. We will recommend MB&G to our motor-homing friends.

I had a problem with the Dometic electric water/heating unit. Once I located a company to carry out the work, I then emailed MB&G and they were very helpful. The unit was ordered and fitted. MB&G were very good and accepted all the paperwork and explanation of the work and I was paid in a matter of days. Thank you for your assistance. Regards. David White.

We recently had an element fail in our motorhomes boiler. Replacement costs are very expensive, but a claim to MB&G soon removed the pain.

A very efficient claims process, and prompt payout.

Only slight concern was the repairers hourly rate was £80 and MB&G only pay about £45 an hour. Our repair cost was mainly parts, so not a big issue, but a labour intensive repair would have left us out of pocket.

Impressed with the MB&G insurance. Have had very little experience of claiming on insurance but after following their procedures to show qualification for the claim things were quite easy. Have recommended this Company to many others.

Unfortunately I’ve made a few claims with Mb&G and they have been fantastic each time, wish more insurance companies could be like this!

Fab I did not think my gap insurance would pay out but it did Liam was exceptionally good at getting back to me and provided all the information I needed . The claim was pretty quick considering covid times. Reading previous reviews I was not expecting much. However my expectations and were more than met . Thank you. I recommend as it worked out for my claim.

Replacement gap policy on a used car. Claim process was pretty straight forward. It got more complicated when they were unable to find a vehicle replacement as they stopped making my engine in the same model, well they do but they took the engine (3.0tdi V6 272bhp) out of a Audi A4 and put it into a Audi A4 S4 with a more enhanced power. I was told as they don’t make the same car anymore they offered to settle at invoice price plus 10%. I wasn’t happy with this as they didn’t take into consideration the specification of my car which had a lot of extras, after disputing this they was happy to look at a the higher trim level to get as close as possible. I was also told it can take upto 5 working days to hear back as it would need to be referred to an underwriter as the payment is over £15,000. Took 9 working days to hear back, claim started 19th May and concluded on 17th June. Happy with the result in the end however I feel it took longer than needed, had this not been the case I would have given 5 stars. Thank you Maggie and Liam for all your help.

Great company never had an issue; I have used MB&G for purchases from both dreams and oak furniture land. So far I have made 2 claims for dreams to have a dipped mattress replaced same make both times and both times a claim was honoured (changed make of mattress second time) and I have just had to make a third claim with oak furniture land. First time I spilt a reed diffuser onto my dressing table and after one engineers visit it was deemed unrepairable and replaced and the other two claims are for my coffee table that’s been chewed by my puppy. The first time was a fixable repair done very swiftly and looked amazing. This time however it’s irreparable but again all claims handled efficiently and quickly and not an issue to raise with them at all. All claims done using their online form and the rest handled via email

Excellent company, I had two claims and both of them were payed with no problem.

Although this claim was made during lockdown and could not be immediately actioned. The claims advicer kept us updated at regular intervals, and was a reassuring figure throughout the claims process.

First class service and communication. Our claim was dealt with in an effecient and effective manner.

Very impressed I was very impressed with the speed in which the claim was processed and paid.

Excellent service and claim dealt with efficiently and professionally and claim paid within days.

MB&G Insurance handled my claim very quickly and I was very pleased with the way they dealt with the claim as it was complicated by the first company that was to make the repair. I found that the first company I approached to make the repair was going to do it incorrectly. I approached MB&G with my concerns and they immediately agreed that I could change repairer, which I did and the work was done. MB&G gave the go ahead in very good time and with no fuss. This whole process was also dealt with in the midst of COVID-19 and I could not be happier with the way everything was dealt with. Thank you! Especially Vincent Hutchinson.

My claim was processed professionally and quickly with no problems. This was my second claim and both were processed painlessly and efficiently.

My contact was a guy called Vincent who provided me with all the necessary information to facilitate my claim. The service was brilliant and Vincent also went the extra mile to ask how I was coping in the current Covid climate which I thought was a nice gesture and showed empathy. Based on this experience I would highly recommend

Prompt recommended service I’ve had cause to claim on my policy a few times over the last 3 years. Each time it has been had quickly and efficiently handled, I’d happily recommending MB&G to anyone. Today I have had the pleasure of Vincent and Liam keeping me on the road. All the best, and thank you to the team for a great service.

Brilliant service The service i received from you and the speed you dealt with my claim was excellent, keep the good work up.

Have been with them for 3 years and needed to claim twice. They were fair and prompt.

I can not believe how fast and no issues in making my claim, definitely recommend MB&G

My claim was dealt with quickly and efficiently. Clear communication of requirements made the process very easy. Thank you!

Excellent service on my recent extended warranty claim, thank you.

A warranty repair needed on my caravan was submitted by the dealer. The repair was approved quickly which made the whole process much less stressful.

Our experience with this claim was outstanding, no problems at all, it was all settled within days, would definitely recommend all caravan owners to take out this warranty for peace of mind

The repair on my caravan by the dealership went great no problems contacted by email just to make sure everything was fine. Well Done

We were unfortunate enough to have our pride and joy Knaus Caravan stolen in June. I am writing this review in appreciation of the exemplary service tha MBG Insurance provided. Their process was simple, providing a single point of contact and an easy method of uploading my documents and evidence of theft. They provided the exact cover that I had paid for and didn’t add to the drama and sleepless nights. I wish I could say the same for the other well known insurance company who had covered the van contents. It has been a very stressful experience but this company went above and beyond to minimise it. They are obviously experienced and have brought this sorry episode in our lives to a speedy conclusion – well done all of you and thankyou.

Couldn’t fault this company. Recently had to claim for damp in caravan, claim was approved same day and I was reimbursed money within days. Will insure with them again.

I had a few issues when my caravan had gone for its service. The repair people did all the paper work and my claim was pain free. i can tell you have happy i am with the insurance and service. Please use this company you really will not regret it

Painless! Notified by A&E Leisure that there was a damp problem. In less than 12 hours approval for work to be carried out under warranty was given. Caravan went in for remedial work, 10 days later I had it back! No complaints at all!

Good quality products and service Their understanding of the needs of caravaners and the development of warranty assurance is impressive. Their customer service is straightforward and reliably speedy. I am certainly up for another year.

Value for Money and Quality Service I’ve always been a bit sceptical about warranties especially having been caught by a car one which wasn’t worth the paper it was written on. However our caravan is our pride and joy and we want to take care of it so. MB&G had covered the initial purchase warranty and so when they asked if we wanted to extend the terms and cost were very reasonable. They gave plenty of time to for me to consider and even a little bit of grace and we decided to take it for peace of mind. As part of the annual service some considerable damp has been found and this had us truly worried. We had taken damp cover as part of our warranty but were worried that like with previous warranties there may be a loophole. Fortunately for us MB&G have been absolutely faultless and stepped up to the plate. They have covered the costs of the works in line with the warranty and we can look forward to having the van repaired and enjoying our van again once lockdown is over! Thank you MB&G and in particular Jeff Johnson for your support. I would certainly not hesitate to take cover with them again.

Resolution of issue rested with dealer, as they had failed to get to bottom of problem. Having cover gave complete peace of mind and MB&G kept me fully informed of progress. Issue now resolved satisfactorily and we love our caravan again!

This company are amazing. i had a problem with my caravan door not locking. i phoned mb&g and they got on to it straight away. there was no problem what so ever.

Mercedes GLC stop/start failure caused by battery problem. Problem raised with MB&G by dealer I purchased car from. Agreement to replace faulty battery OK’d. Replacement Mercedes battery obtained and installed satisfactorily by dealer. Problem gone. Warranty claim went smoothly, efficiently and to my satisfaction.

Efficient, prompt and excellent customer service!! I cannot praise MB&G Insurance enough for their efficient, prompt and excellent customer service. When a fault developed on our car I was dreading making the call to claim, I was fully expecting to have to jump through hoops to the claim resolved, needless to say I was completely surprised when this did not happen! From the first email sent to the final email received, Vincent went above and beyond to resolve reassure and resolve an queries I had, taking the to explain next steps, regarding how to claim, submit documents and what I could expect whilst our car was with the repairer. Thank you once again, I would highly advocate MB&G Insurance.

Given my circumstance I had to authorise a garage to proceed with a repair that I hoped would be covered by my insurance. It was and MB&G dealt with my claim efficiently and fairly

Fast and efficient service for my car repair.

I would highly recommend MB&G Insurance having recently experienced an extremely expensive repair on my Mercedes, MB&G Insurance covered 85% of the cost. The customer service was really good. Both Vincent Hutchinson and Christopher Allen, were really helpful. Nothing was too much trouble for either of them. They helped with clarity right from the start to finish.

We were pleased that when we had a total failure of the hand brake the insurance paid for the ancillary parts and labour even though the brake surfaces were specifically not covered.

We had an unfortunate gearbox failure and were very worried that small print might invalidate the cover. Pleased to say that it didn’t and M&B were good to their word. Due to Covid they were a little slower than I would have liked, however their cover and all in general was very good and I’ll stay as a client.

Well,,,
Where do I start ?
I put in a claim for a part that had failed on my vehicle about a week ago,
This morning I awoke to a deposit in my bank account covering the full cost of the part and labour to,
If every insurance company operated like MB&G the world would be a better place,
No messing about to and frowning with unnecessary texts and emails
They just got on with it and sorted it out,
An absolute A1 service and I would fully recommend they’re services to everyone.
Well done guys and thank you so much.

Steve.

Excellent. Needed to claim for a new steering rack. Process was quick and straightforward. MBG were excellent in handling the claim. Have renewed the warranty based on my claim experience. Highly recommend for peace of mind.

Excellent from start to finish the team were helpful and everything was sorted out for my campervan in quick time.

Excellent Cover I first bought the M G Insurance in 2010 when I bought my first Campervan, and then exchanged my Campervan for a used Swift Motorhome and carried on with M And G. I bought a new Tribute in 2015 and when the manufacturers warranty expired I again took out another M G insurance and have been more than satisfied with the cover.

Our claim for repairs to our campervan was handled clearly, honestly and promptly during a pandemic and lockdown, very content.

Unbelievably speedy response. Well done MB&G: Unbelievably speedy response to my breakdown claim: claim sent to MB&G on Friday at 17.55 and email to confirm the claim had been accepted at 10.00am on Monday. If only other companies could do this it would make life so much easier for many people.

I’ve just renewed my breakdown insurance policy after a year. I had one claim and it was paid without a hitch. I recently contacted the company to get a renewal quote and Lee phoned me back to deal with my query. I’ve had a couple of queries since I renewed and Lee answered them very quickly.

I’ve only ever made one claim against my Policy, for an issue with a Peizo Igniter on my cooker and a problem with the the gas indicator on my fridge, both picked up at the time of the Caravans Annual Service. The claim was dealt with expeditiously and the approval to renew the defects was given to my Service Engineer within a matter of days. Would I recommend MB&G Insurance? Absolutely!

The oven burner was replaced in a timely manner. I was pleased with the ease of the claim.

Given my circumstance I had to authorise a garage to proceed with a repair that I hoped would be covered by my insurance. It was and MB&G dealt with my claim efficiently and fairly

We recently had an element fail in our motorhomes boiler. Replacement costs are very expensive, but a claim to MB&G soon removed the pain.

A very efficient claims process, and prompt payout.

Only slight concern was the repairers hourly rate was £80 and MB&G only pay about £45 an hour. Our repair cost was mainly parts, so not a big issue, but a labour intensive repair would have left us out of pocket.

The repair was carried out under our warranty. Our repairer liaised with MB&G directly, making the whole process seamless.

Easy to deal with, with clear explanation of what was covered by the policy and quick payment of the claim.

This was a claim for delamination of a floor in my motorhome. After providing evidence to the company the work was authorised very quickly. After the work was complete and I paid, I was reimbursed within 2 days. Perfect!! If Carlsberg made insurance companies……. 😁👍

Claim carried out quickly and efficiently. Prompt payment received. Extremely happy with service provided.

MB&G Insurance I would fully recommend, I have extended my Motorhome Warranty for a 3rd year and have been happy with their Interest / into any of my claim / s, and been organised,quick repair, at ANY, garage for repair, & working along my Contractual agreement with MB&G. Fully recommend. My continued plan with them will be extended for the foreseeable future to Cover my Motorhome repairs and cost…