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  • How to make a claim

    Please note, your estimate must include the following: customer name, address, contact number, vehicle registration number and if known, the customer schedule number. If your estimate does not include this information, please complete the form below.
  • If the vehicle is showing signs of imminent failure, DO NOT CONTINUE TO USE IT. This may cause further damage for which you will be responsible. We will not pay for any stripping down of parts to determine the cause of failure unless we accept the claim. The maximum we will pay in total is shown on your schedule.

    Take your vehicle to the supplying dealer, or if they do not have a workshop, to a local repairer of your choice. DO NOT proceed with any repairs on this vehicle until the claim is authorised by the Administrator. Any repair completed without authority will not be accepted.

    What Happens Next?
    Once we have received your claim, we will notify you if we require any further information and we will keep you up-to-date on how your claim is progressing.

    Please refer to your warranty documentation, in the How To Make A Claim section. Failure to follow this procedure may mean that we are unable to process your claim.

    Please complete the claim form fully, including attaching any documents or images that may be requested. Failure to provide all information at this time may mean that we are unable to process your claim.

    Payment
    When the repairs have been completed, You should email the invoice to the Administrator quoting the authority number given prior to the commencement of the repairs. The invoice must give full details of the repair including all parts used in the authorised repair, labour and VAT. Invoices should be emailed to invoice@mbginsurance.com

  • Your Details

  • Before completing the form, please ensure you have read your documentation fully. We recommend you have the documentation to hand to help you complete the form.

    To complete the form you will require:

    • Policy / Warranty Documentation
    • Details of the repair costs or estimate
    • Your vehicle details including current mileage
  • Date Format: DD slash MM slash YYYY
  • Date Format: DD slash MM slash YYYY
  • Breakdown Details

  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, doc, docx.

    Our file upload accepts jpg, gif, png, pdf, doc, docx files. Individual file size is limited to 16mb.

  • Complete below, or attach PDF of fully itemised estimate.
    PartQuantityCost Per Item (Pre VAT) 
  • Your Estimate

  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, docx, doc, rtf.
  • Declaration

  • Please check all your answers carefully before submitting your claim.
  • Date Format: DD slash MM slash YYYY
  • Please be aware that a fraudulent or exaggerated claim may result in a complete loss of any entitlement under the policy. Please note; Our privacy policy can be found here.
  • This field is for validation purposes and should be left unchanged.

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What Our Customers Say

Just thought I would drop you a quick note to say how impressed we all are with your support here at Lloyd BMW Cockermouth. Not only are the phones answered quickly, we always find a positive can do person on the other end, I can’t remember the last time I rang and wasn’t impressed by the service. I have been speaking to Harry today who might not have been able to give me the answer I need, but has done a great job in keeping me informed and done his best to assist within the framework.

Keep up the good work!

I feel I had to send this email to praise your employee, her handling of this claim has been extremely efficient and easy to deal with.

Some people say that dealing with insurance companies is difficult but I cannot praise you enough, I will certainly recommend your company.

Thank you for your help with this claim, I couldn’t have asked for a better service.

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Copyright © 2021 Mechanical Breakdown & General Insurance Services Ltd. All Rights Reserved.

Mechanical Breakdown & General Insurance Services Ltd.
Authorised and regulated by Financial Conduct Authority, Reference number 306978.
Registered Office: Cobalt Business Exchange, Cobalt Park Way,
Newcastle Upon Tyne, NE28 9NZ Tel: 0191 2596378,
Company Registration Number 01478159
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