MBG Insurance

Attention

Our general approach to Coronavirus is set out below.
HOWEVER, although our repairer networks are only offering limited service (at best) at present, we will generally be dealing with claims in strict order of receipt. PLEASE REPORT YOUR CLAIM NOW

Due to the Coronavirus outbreak we are currently working from home. As a result we are unable to offer a complete telephone answering service.

However, we are offering our normal online claims handling service. This can be accessed via our Online Claims page. If you need to contact us please do so using the Contact Us page.

If you believe your claim is urgent or you require a claims form, please leave a message including your email address. We will aim to respond to you by email only, as soon as possible and in any event, within six working hours.

Home Claims

Claims

What to do in the event of a warranty claim.

Please refer to your warranty documentation, in the How To Make A Claim section. Failure to follow this procedure may mean that we are unable to process your claim. Please select the type of claim you wish to make:

Attention

In the event that you require a repair to be carried out, we are afraid that most MB&G approved repairers have had to close in light of the Covid-19 restrictions. This also applies to most independent repairers. Where possible, we will try and resolve the issue, or at the very least, ensure that we have all of the necessary information to help facilitate a repair as soon as possible. Please complete the relevant claim form, send any additional information requested and we will be sure to contact you with the progress of your claim.

**Please complete the claim form fully, including attaching any documents or images that may be requested. Failure to provide all information at this time may mean that we are unable to process your claim.