Claims

Attention

We are currently able to offer a full claims service across all products. The quickest and easiest way for you to make a claim is to go to our ONLINE CLAIMS SERVICE - complete the claims form and your claim will be dealt with in a notably expeditious way.

Due to the Coronavirus outbreak we are currently working from home. As a result we are unable to offer a complete telephone answering service. However, we are offering our normal online claims handling service. This can be accessed via our Online Claims page. If you need to contact us please do so using the Contact Us page.

If you believe your claim is urgent or you require a claims form, please leave a message including your email address. We will aim to respond to you by email only, as soon as possible and in any event, within three working hours.

What to do in the event of a warranty claim.

Please refer to your warranty documentation, in the How To Make A Claim section. Failure to follow this procedure may mean that we are unable to process your claim. Please select the type of claim you wish to make:

**Please complete the claim form fully, including attaching any documents or images that may be requested. Failure to provide all information at this time may mean that we are unable to process your claim.

We’ve been offering MB&G warranties to our used car customers for about fourteen years now. What sets MB&G apart from other warranty providers is the exceptional level of service we receive. MB&G’s staff will go that extra mile to help resolve queries, or bring claims to a satisfactory conclusion for all concerned.

We bought a motorhome in November with a warranty from MB&G Insurance. Unfortunately, we have had the need to claim twice but the whole process was effortless due the excellent customer service I received.

From the initial phone call to the communication with the claims team, I have been more than impressed with the efficiency, friendliness and prompt reimbursement.

I would not hesitate to recommend MB&G Insurance to others.

Just thought I would drop you a quick note to say how impressed we all are with your support here at Lloyd BMW Cockermouth. Not only are the phones answered quickly, we always find a positive can do person on the other end, I can’t remember the last time I rang and wasn’t impressed by the service. I have been speaking to Harry today who might not have been able to give me the answer I need, but has done a great job in keeping me informed and done his best to assist within the framework.

Keep up the good work!