What to do in the event of a warranty claim.

Please consult your warranty book for more information.

NB: If the vehicle shows signs of imminent failure, DO NOT continue to use it. This may cause further damage for which you will be responsible. Please contact us. We will not pay for any stripping down of parts to determine the cause of failure unless we accept the claim. The maximum we will pay in total is shown on your schedule.

Take your vehicle to the supplying dealer, or if they do not have a workshop, to a local repairer of your choice.

To find an approved motorhome or caravan repairer in your area please click here.

The repairer should then contact us to provide a full detailed estimate complete with parts and labour costs and a description of the cause of failure. They will also need to supply proof of service history, the policy holders name, policy number, registration and current mileage.

This information should be submitted online here.

Alternatively it can be emailed to: claims@mbginsurance.com

Alternatively the repairer can call: 0191 259 6378

What to do in the event of a GAP or VRI claim

Please download a claim form to complete and email to: gap@mbginsurance.com

Alternatively please call us on 0191 258 8154 and request a claim form.

We will post you a claim form which must be completed and returned along with any requested documentation.

What to do in the event of a Caravan Insurance claim for damaged or stolen caravans

Please download a claim form to complete and email to: claims@mbginsurance.com

Alternatively please call us on 0191 258 8174 and request a claim form.

We will post or email you a claim form which must be completed and returned along with any requested documentation.

Repairer Invoices

Once authorisation has been given and the repair has been carried out then the repairer should invoice MB&G Insurance Services and post it to:

MB&G Insurance Services, Cobalt Business Exchange, Cobalt Park Way, Newcastle Upon Tyne, NE28 9NZ.

Computer generated invoices (not scanned copies) may be emailed to the following email address:

invoice@mbginsurance.com

Testimonials

We’ve been offering MB&G warranties to our used car customers for about fourteen years now. What sets MB&G apart from other warranty providers is the exceptional level of service we receive. MB&G’s staff will go that extra mile to help resolve queries, or bring claims to a satisfactory conclusion for all concerned.

Lloyd Motors Rob Lindsay, Dealer Principal Lloyd Motors March 3, 2014

The MB&G warranty and aftersales products we offer our customers is part and parcel of the high level of customer service we strive to provide. With a relationship that goes back to the early years of the CD Bramall Group it was a natural choice to choose MB&G at the formation of the Bramall and Jones Group. We have the utmost confidence in MB&G’s products and the support and back up we receive from its dedicated staff is second to none.

Bramall & Jones Tony Bramall March 3, 2014

“Lowdhams have been providing MB&G warranty products to its caravan and motorhome customers for over 10 years. Because of the consistently high quality of service we have received from MB&G during this time, we can offer its warranty products and services to our customers with complete confidence and assurance.”

“From a customer’s point of view, MB&G warranty documentation and information is easy to read, clearly set out and unambiguous, so they are reassured that what they see is what they get.”

Stuart Craig, Marketing Manager, Lowdham Leisureworld

Lowdham Leisure

Lowdham Leisureworld have branches in Nottingham and Huddersfield. A family run business established for 40 years, specialising in retail outdoor leisure offering new and used motorhomes, caravans and accessories

August 27, 2014

Thought I’d drop you a quick note to say thank you for how my recent claim was handled. I recently had to make a claim and I have to say it was dealt with without any fuss whatsoever.

The garage contacted you and had the claim approved on the same day. So, thanks to the team there for making my claim so straightforward.

Steve October 2015 November 3, 2017

Just want to say a BIG THANK YOU for being so quick at paying my repairs as part of my warranty with you.

You have made a very worried and anxious lady extremely happy.

Never before, have I broken down on the way to Poland, only managing to travel about 10 miles before the dreaded red light came on. It was dreadful. Had to return for repairs, spending my spending money before even going away.

You are brilliant.

Thank you hundreds of times

Joanna October 2017 November 3, 2017

Thank you for your help in this matter, I know you have been very patient with me looking for the invoice which I fully appreciate.

Once again, brilliant service from yourself and all the best for the future.

mohammed October 2017 November 3, 2017

Many thanks.

Your service has been faultless and very professional throughout!

Regards

Mark October 2017 November 3, 2017

Thank you.

Also, thank you for your help with this claim couldn’t have asked for a better service.

Regards,

Hugh October 2017 November 3, 2017

Thank you for your time and support, I really appreciate the help. An overall five star service.

Kindest Regards,

Shakeel

Shakeel March 2018 March 14, 2018

This is the first time we have made a claim on insurance.

I would like to thank you for your courteous and quick action in resolving this issue.

Once again thank you

Best regards

Martin

Martin November 2017 May 2, 2018

Just thought I would drop you a quick note to say how impressed we all are with your support here at Lloyd BMW Cockermouth. Not only are the phones answered quickly, we always find a positive can do person on the other end, I can’t remember the last time I rang and wasn’t impressed by the service. I have been speaking to Harry today who might not have been able to give me the answer I need, but has done a great job in keeping me informed and done his best to assist within the framework.

Keep up the good work

Best Regards

Ian O’Neill

BMW/MINI Service Manager

Lloyd Cockermouth

May 2, 2018

We bought a motorhome in November with a warranty from MB&G Insurance. Unfortunately we have had the need to claim twice but the whole process was effortless due the excellent customer service I received.

From the initial phone call to the communication with the claims team, I have been more than impressed with the efficiency, friendliness and prompt reimbursement.

I would not hesitate to recommend MB&G Insurance to others.

Many thanks

Gill

Gill October 2018 October 8, 2018

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