You may find that you wish to register a complaint.

As MB&G sell and administer a variety of products, in the first instance you should refer to your specific product documentation where you will find the relevant complaints process relating to that product.


If you are still unsure and want to contact us directly you can do so;


By phone:              0191 259 6378 (local rate)

By email:     

In writing:

The Complaints Department,
MB&G Insurance Services Ltd
Cobalt Business Exchange
Cobalt Park Way
Newcastle Upon Tyne
NE28 9NZ


In all instances please quote the type of product you hold and your policy or reference number.


With certain insurance products, if your complaint cannot be settled satisfactorily you may be entitled to refer it to the Financial Ombudsman Service by contacting:

Financial Ombudsman Service
Exchange Tower
London, E14 9SR
Phone: 0800 023 4567