Claims

What to do in the event of a warranty claim.

Please consult your warranty book for more information.

Click here to make a claim

NB: If the vehicle shows signs of imminent failure, DO NOT continue to use it. This may cause further damage for which you will be responsible. Please contact us. We will not pay for any stripping down of parts to determine the cause of failure unless we accept the claim. The maximum we will pay in total is shown on your schedule.

Take your vehicle to the supplying dealer, or if they do not have a workshop, to a local repairer of your choice.

The repairer should then contact us to provide a full detailed estimate complete with parts and labour costs and a description of the cause of failure. They will also need to supply proof of service history, the policy holders name, policy number, registration and current mileage.

This information should be faxed to: 0191 257 3025

Alternatively it can be emailed to: claims@mbginsurance.com

Alternatively the repairer can call: 0191 259 6378

What to do in the event of a GAP or VRI claim

Please call us on 0191 259 6378 and request a claim form.

We will post you a claim form which must be completed and returned along with any requested documentation.